Refund policy

We have a strict 7-day return policy. This means you have 7 calendar days after the date your order is delivered to request a return. No return requests will be accepted after this 7-day period, without exception.

Return Eligibility

To be eligible for a return, your item must:

• Be in the same condition in which you received it.

• Be unworn and unused.

• Have all original tags attached.

• Be in its original packaging, where applicable.

• Include the receipt or other valid proof of purchase.
  

All return requests are subject to review and approval. Simply requesting a return does not guarantee that the return will be accepted.

How to Request a Return

To request a return, contact us at shvielementi@outlook.com within 7 calendar days of delivery.

Please include your order number, proof of purchase, the reason for your return, and any photographs or other information necessary for us to evaluate the request.

Returns must not be shipped to us before your return request has been reviewed and approved. Items sent back without prior approval may be refused and will not be eligible for store credit.

If your return is approved, we will provide you with the applicable return instructions and return address.

Return Shipping Costs — Customer's Responsibility

All return shipping costs are strictly the responsibility of the customer.

If your return is approved, you are responsible for safely packaging the item and paying all costs associated with shipping the item back to us, including applicable postage, shipping fees, customs fees, duties, or other charges.

We do not provide free return shipping.

Return shipping costs are not refundable, reimbursable, or eligible for store credit.

We strongly recommend using a tracked shipping service, as we are not responsible for items that are lost, stolen, or damaged while being returned to us.

No Cash or Original-Payment Refunds

We do not provide cash refunds, credit-card refunds, PayPal refunds, bank-transfer refunds, or refunds to the original payment method.

If a return is approved after review, the only form of compensation available is store credit.

Store credit is issued solely at our discretion following approval of an eligible return.

No other form of refund or reimbursement will be provided under any circumstances.

Store Credit

Approved store credit:

• Can only be used to make purchases through our store.

• Cannot be exchanged for cash.

• Cannot be transferred or redeemed outside our store.

• Has no cash or monetary value outside the store.

• Cannot be refunded to the original payment method.

• Cannot be withdrawn or converted into cash.

Store credit must be used in accordance with the terms provided when it is issued.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive an item that is defective, damaged, or different from what you ordered, you must contact us at shvielementi@outlook.com within 7 calendar days of delivery.

Please provide your order number and clear photographs or other relevant evidence of the issue so that we can evaluate the situation.

If the issue is verified and your claim is approved, we will determine the appropriate resolution in accordance with this Return & Refund Policy. Any approved compensation will be provided as store credit only and not as a cash or original-payment refund.

Claims submitted after the 7-day period will not be accepted.

Non-Returnable Items

Certain items are not eligible for return, including but not limited to:

• Perishable goods, such as food, flowers, or plants.

• Custom or personalized products.

• Special-order products.

• Personal-care goods, including beauty products.

• Hazardous materials.

• Flammable liquids or gases.

• Sale or clearance items.

• Gift cards.

If you are unsure whether a specific item is eligible for return, please contact us before purchasing or before requesting a return.

Sale Items and Gift Cards

Sale, discounted, clearance, promotional, and final-sale items are not eligible for return or store credit unless otherwise required by applicable law.

Gift cards are non-refundable and cannot be returned for store credit or cash.

Exchanges

We do not offer direct exchanges.

If you would like a different item, size, color, or product, you may request a return within the applicable 7-day period. If the return is approved, store credit may be issued in accordance with this policy.

You may then use the store credit to place a new order.

European Union — 14-Day Cooling-Off Period

If applicable law provides consumers in the European Union with a statutory right to cancel an order within 14 days, that statutory right will apply to eligible purchases to the extent required by applicable law.

Where this statutory right applies, the applicable legal requirements and exceptions will take precedence over any conflicting provision of this policy.

Refunds

We do not issue monetary refunds under this policy.

Once an approved return has been received and inspected, we will notify you whether your return has been approved.

If approved, store credit will be issued instead of a monetary refund.

Store credit is the sole form of compensation available for approved returns, except where applicable law requires another remedy.

Please allow reasonable processing time after we receive your returned item.

If you have questions regarding an approved return or store credit, please contact us at:

shvielementi@outlook.com

Strict 7-Day Deadline

Please note that the 7-day return period is strictly enforced.

Your return request must be submitted within 7 calendar days after delivery of your order.

Returns requested after 7 days will not be accepted. No exceptions will be made, except where a different remedy or timeframe is required by applicable law.

By placing an order with us, you acknowledge and agree to the terms of this Return & Refund Policy.