Shipping policy

Thank you for shopping with SHVI Elementi.

We are committed to providing our customers with a smooth and reliable shopping experience. Please read the following Shipping Policy carefully before placing your order.

By placing an order through our website, you acknowledge and agree to the shipping terms, processing times, estimated delivery timeframes, and other conditions described below.

1. Order Processing

Orders are processed after payment has been successfully received and the order has been confirmed.

Please allow approximately 3–7 business days for order processing and fulfillment before your order is shipped.

Processing time is separate from shipping/transit time.

During periods of high order volume, holidays, promotional events, product launches, or circumstances outside our reasonable control, processing may take longer than the standard timeframe.

Once your order has been processed and handed over to the applicable shipping carrier or fulfillment partner, you will receive tracking information when tracking is available.

2. Shipping & Delivery Times

Delivery times vary depending on the destination, shipping method, product availability, carrier, customs processing, and other circumstances beyond our direct control.

As a general estimate, standard international orders may take approximately:

7–25 business days after processing

These are estimated delivery timeframes only and are not guaranteed delivery dates.

Some orders may arrive sooner, while others may take longer.

Please allow additional time for international shipments, remote locations, customs processing, carrier delays, severe weather, holidays, and other unforeseen circumstances.

Please do not place an order if you require delivery by a specific date unless you have confirmed the applicable delivery timeframe with us in writing before placing your order.

3. Important Notice About International Shipping

Some SHVI Elementi products may be fulfilled and shipped through third-party fulfillment and logistics partners.

Depending on the product and destination, your order may be shipped from different fulfillment locations.

As a result, the shipping origin, carrier, transit time, and tracking information may vary from order to order.

This allows us to offer a wider selection of products to our customers while keeping our online store accessible to customers in different locations.

4. Tracking Information

Once your order has been fulfilled and tracking information becomes available, tracking details may be provided to you by email or through your order-status page.

Please understand that a tracking number may be created before the carrier's system shows movement.

It can take several business days for tracking information to become active or for the first tracking scan to appear.

A tracking number being created does not necessarily mean that the package has already reached the destination country or is immediately in transit.

Tracking updates are provided by the applicable shipping carrier and may not update continuously throughout the shipment's journey.

SHVIElementi does NOT control the frequency or timing of carrier tracking scans.

5. Tracking Shows No Movement

If your tracking information has not updated for several days, please do not immediately assume that your package is lost.

International shipments may go through periods where tracking information does not update while the package is being transported, processed, transferred between logistics facilities, or undergoing customs procedures.

If you have concerns about your shipment, contact us at:

shvielementi@outlook.com

Please include your order number and tracking number.

We will review the available tracking information and assist you where possible.

6. Customs, Duties & Import Fees

International orders may be subject to customs duties, taxes, brokerage fees, import charges, or other fees imposed by the destination country.

Where applicable, these charges may be the responsibility of the customer.

SHVI Elementi does not control customs authorities, their processing times, or the amount of duties, taxes, or other charges that may be assessed.

Customers are responsible for understanding the import requirements applicable to their country before placing an order.

Customs delays are outside our direct control and may extend the estimated delivery timeframe.

7. Shipping Delays

We work with third-party shipping and fulfillment partners and independent carriers. While we make reasonable efforts to ensure orders are processed and shipped promptly, delays can sometimes occur.

Possible causes of delay include, but are not limited to:

High order volumes
Carrier delays
Customs processing
Import inspections
Weather conditions
Natural disasters
Public holidays
Transportation disruptions
Incorrect or incomplete address information
Remote delivery locations
International logistics delays
Government restrictions or inspections
Unexpected operational disruptions
Other circumstances outside our reasonable control

Estimated delivery times are estimates and should not be interpreted as guaranteed delivery dates unless expressly stated otherwise at the time of purchase.

If we become aware of a significant delay affecting your order, we may provide an update where reasonably possible.

8. Patience With International Orders

Because some orders travel internationally and may pass through multiple logistics facilities before reaching their final destination, customers should expect that shipping may take longer than domestic shipping.

Please be patient while your order is being transported.

A delay in tracking updates does not automatically mean that your package has been lost.

If tracking indicates that the package is still moving through the carrier's network, please allow additional time for delivery.

9. Lost, Stolen, Missing, or Undelivered Packages

Once an order has been shipped, customers are responsible for monitoring the tracking information provided and ensuring that the shipping address entered at checkout is accurate and secure.

Tracking Shows “Delivered”

If the carrier's tracking information shows that a package was delivered to the address provided at checkout, the order will be considered delivered for purposes of our shipping records.

If you cannot locate a package that is marked as delivered, please first:

Check your mailbox, front door, porch, garage, parcel locker, or other designated delivery location.
Check with household members, neighbors, building management, reception, or others who may have accepted the package.
Review any delivery photograph or delivery confirmation provided by the carrier.
Contact the shipping carrier directly and request an investigation or delivery confirmation.

You must also contact SHVI Elementi at shvielementi@outlook.com as soon as possible if you believe there is an issue.

A claim that a package was not received does not automatically qualify for a replacement, store credit, or any other compensation.

We may review available information, including but not limited to:

Carrier tracking records
Delivery confirmation
Delivery photographs
Shipping address
Order information
Carrier investigation results
Customer communications
Previous claims associated with the order or account
Other information reasonably relevant to the claim

Where tracking and/or carrier records indicate delivery to the address provided by the customer, SHVI Elementi may decline an unsupported “item not received” claim, subject to applicable law.

Packages Lost in Transit

If tracking indicates that a package may genuinely be lost in transit, we may contact the applicable carrier or fulfillment partner to investigate the shipment.

Customers may be asked to provide reasonable information necessary to assist with the investigation.

We do not automatically replace or provide compensation for a package simply because tracking has temporarily stopped updating.

International shipments can sometimes experience periods without tracking updates while moving between facilities, undergoing customs processing, or being transferred between carriers.

We will evaluate the available tracking information before determining what, if any, resolution is available.

Stolen Packages

SHVI Elementi is not responsible for packages that are confirmed by the carrier as delivered but are subsequently lost or stolen after delivery, to the extent permitted by applicable law.

Customers are responsible for providing a secure delivery location and should consider using a location where packages can be safely received.

If a customer believes a package was stolen, we may request relevant information or documentation, including a carrier investigation, delivery confirmation, photographs, or a police report where appropriate.

Submitting a false or misleading claim that a delivered package was not received may result in the claim being denied and may affect our ability to process future claims from the customer, subject to applicable law.

Incorrect or Incomplete Address

Customers are responsible for ensuring that their shipping information is complete and accurate before placing an order.

If a package cannot be delivered because the customer provided an incorrect, incomplete, or invalid address, the customer may be responsible for any applicable return, reshipping, or other costs.

If the package is returned to a fulfillment facility or shipping carrier because of an incorrect address, we will determine whether reshipment is available and what additional costs may apply.

10. Damaged or Defective Items

Customers should inspect their order immediately upon delivery.

If an item arrives damaged, defective, or materially different from the item ordered, please contact us at shvielementi@outlook.com within 7 calendar days of delivery.

Claims submitted after this period may not be accepted, except where a longer period or different remedy is required by applicable law.

Evidence May Be Required

To properly investigate a damaged, defective, or incorrect-item claim, we may require reasonable evidence.

This may include:

Clear photographs of the item
Clear photographs of the shipping packaging
Photographs of the shipping label
A video showing the alleged defect, where appropriate
A description of the problem
Order number
Proof of purchase
Other information reasonably necessary to investigate the claim

For damage claims, customers should keep the original product packaging and shipping materials until the claim has been reviewed and resolved.

Failure to provide reasonably requested evidence may prevent us from being able to verify the claim.

Investigation of Claims

All damage, defect, and wrong-item claims are subject to review.

Submitting photographs or other evidence does not automatically mean that a claim has been approved.

We may compare the information provided by the customer with our order records, fulfillment records, product specifications, shipment information, and other available information.

Where appropriate, we may request additional information before making a determination.

Customer-Related Damage

A product will not be considered defective merely because a customer has changed their mind, no longer wants the product, ordered the wrong size or variation, or does not like the product after receiving it.

Damage caused after delivery through misuse, improper handling, improper installation, accidents, unauthorized modifications, neglect, normal wear and tear, or failure to follow applicable product instructions may not qualify as a product defect.

Wrong Item Received

If you believe you received the wrong item, contact us within 7 calendar days of delivery and provide your order number and clear photographs of the item received and its packaging.

We will review the information and determine whether the item differs from the item ordered.

Approved Claims

If a damaged, defective, or incorrect-item claim is verified and approved, the available resolution will be determined by SHVI Elementi in accordance with this policy and applicable law.

Where permitted by law, an approved claim may be resolved through store credit or another appropriate remedy determined by SHVI Elementi.

Store credit:

Can only be used for purchases through SHVI Elementi.
Cannot be exchanged for cash.
Cannot be withdrawn.
Cannot be transferred or redeemed outside our store.
Cannot be returned to the original payment method.
Has no cash value outside the store.

Fraudulent, Abusive, or Unsupported Claims

SHVI Elementi reserves the right to investigate claims and to take appropriate action regarding claims that appear to be fraudulent, intentionally misleading, abusive, repetitive, or unsupported by the information reasonably required to verify the alleged issue, subject to applicable law.

Examples may include, but are not limited to:

Repeated “item not received” claims where carrier records consistently show delivery.
Claims containing materially false or contradictory information.
Claims for damage that appears to have occurred after delivery.
Claims submitted for items that have been used or altered.
Repeated claims involving substantially similar circumstances.
Attempts to obtain both a replacement/store credit and a payment reversal for the same order.
Providing altered, misleading, or otherwise unreliable evidence.
Initiating a payment dispute after receiving a resolution from SHVI Elementi without first allowing the agreed resolution process to be completed.

Where we reasonably believe a claim is fraudulent or abusive, we may deny the claim and may restrict or refuse future transactions or claims where permitted by applicable law.

Nothing in this policy prevents SHVI Elementi from complying with applicable laws, payment-network requirements, or the legitimate rights of consumers.

11. Multiple Items in One Order

If you purchase multiple products, your items may occasionally be shipped separately.

This may occur when products are processed through different fulfillment locations or shipping networks.

You may therefore receive multiple packages and separate tracking numbers for a single order.

Receiving one package before another does not mean that the remaining item has been lost.

Please check your order confirmation and tracking information before contacting us regarding missing items from an order.

12. Shipping Charges

Applicable shipping charges will be displayed during the checkout process where available.

Shipping charges may vary depending on the destination, product, shipping method, order size, and other applicable factors.

Any applicable additional customs, duties, taxes, or import-related charges are separate from the product and shipping charges unless expressly stated otherwise.

13. Refused or Unclaimed Packages

If a customer refuses delivery or fails to collect a package and the package is subsequently returned to the sender or fulfillment facility, the customer should contact us at shvielementi@outlook.com.

Additional shipping or handling costs may apply if a reshipment is available.

Refusing delivery does not automatically constitute an approved return or cancellation.

Any return, cancellation, or store-credit request remains subject to our Return & Refund Policy and applicable law.

14. Delivery Attempts

The applicable carrier determines the number of delivery attempts and the procedures used when a recipient is unavailable.

SHVI Elementi does not control carrier delivery schedules, delivery attempts, pickup requirements, or local carrier procedures.

Customers should monitor their tracking information and respond promptly to any carrier notifications.

15. Changes to Orders After Purchase

Once an order has entered processing or fulfillment, we may be unable to modify:

The shipping address
The product
The quantity
The shipping method
Other order details

If you need to make a change, contact us as soon as possible at:

shvielementi@outlook.com

We will make reasonable efforts to accommodate the request, but we cannot guarantee that changes will be possible after processing has begun.

16. Order Cancellation

Orders may enter processing shortly after purchase.

If you wish to cancel an order, contact us as soon as possible at shvielementi@outlook.com.

A cancellation request does not guarantee that an order can be cancelled once processing or fulfillment has begun.

Any cancellation, refund, or store-credit entitlement will be handled in accordance with our Return & Refund Policy and applicable law.

17. Delivery Estimates Are Not Guarantees

Any delivery timeframe displayed on our website, checkout page, order confirmation, tracking page, or communications from SHVI Elementi is an estimate unless expressly identified as a guaranteed delivery date.

Actual delivery time may vary.

By placing an order, you acknowledge that shipping and delivery involve third-party carriers and logistics providers whose operations are outside our direct control.

18. Contact Us

If you have questions regarding your shipment, please contact us at:

SHVI Elementi
Email: shvielementi@outlook.com

Please include your order number in all shipping-related inquiries so that we can assist you as efficiently as possible.

Thank you for choosing Shvi Elementi and for your patience while your order makes its way to you.